WATERTOWN, N.Y. (WWTI) - The New York Department of State's Division of Consumer Protection is providing some tips on returning those unwanted holiday presents.

According to the National Retail Federation, this year's holiday weekend from Thanksgiving Day through Cyber Monday set record levels for consumer spending. The State of Retail Returns 2024 Report states $743 billion dollars' worth of merchandise were returned last year.

The state's consumer protection bureau said that policies vary from store to store, making returns and refunds a challenge at times. However, shoppers should be aware of laws that protect them so they can make informed decisions about holiday returns and understand what to look for when reviewing return and refund policies.

As the holiday shopping season comes to an end, both gift givers and receivers may have changed their minds about what they bought. But depending on where you're returning the items, there may be some limitations. It's important for consumers to pay attention, prior to purchase, the return and refund policy so you can exchange that item you'll never use for something you love.

The Division of Consumer Protection offers the following advice to help consumers navigate return and refund policies:

Pay attention to store return policies: State law requires that stores post their refund policies conspicuously - on the item, at the store entrance or on or near the cash register. Retailers must provide a written copy of the store's return policy when requested.

Understand the terms of refunds: For retailers that allow returns, New York law does not require refunds to be given in any specific manner. However, it does require the form of the refund - cash, credit or exchange - be clearly disclosed in advance of purchase. Retailers must also disclose any fees associated with the return. If no fee is listed, customers should inquire whether the store imposes a re-stocking fee for returned merchandise and determine prior to purchase if the item can be returned for a refund or only store credit.

Retain any proofs of purchase: Consumers should hold on to receipts in the event a product needs to be returned. If purchasing gifts, ask if a gift receipt is available. It is also advised to keep the packaging of an item, along with its confirmation number.

Any consumers having difficulty obtaining a refund are urged to file a complaint with the State's Division of Consumer Protection.